Terms and Conditions

Last updated: [03/07/2025]

These Terms and Conditions (“Terms”) govern your use of the Karodia’s Fabrics website and services, including any purchases made through our online store. By accessing or using our Services, you agree to be bound by these Terms.

1. General

Karodia’s Fabrics operates this online store to provide customers with access to fabrics and related products. These Terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.

2. Products and Orders

  • All products are subject to availability.
  • We reserve the right to limit quantities or refuse any order at our discretion.
  • Prices are subject to change without notice.
  • We make every effort to display product colours and descriptions accurately, but cannot guarantee exact matches due to screen variations.

3. Payment

  • Payment must be made in full at the time of purchase.
  • We use secure third-party payment processors.
  • By submitting payment information, you confirm that you are authorised to use the payment method.

4. Shipping and Delivery

  • We aim to process and ship orders promptly.
  • Delivery times are estimates and may vary.
  • Risk in the goods passes to you upon delivery.

5. Return & Refund Policy

5.1 No Returns (General Rule)

Karodia’s Fabrics does not accept returns or exchanges for change of mind, incorrect selection, or where you no longer want the product.

By placing an order, you agree to this condition.

5.2 Your Rights Under South African Law

Nothing in this policy limits your rights under applicable law, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

Incorrect or Misrepresented Items

If you receive the wrong product or one that does not match its description, notify us within 7 days of delivery. We will arrange a replacement or refund where applicable.

Cooling-Off Period (Online Sales)

You may cancel your order within 7 days, provided that:

  • The goods are unused and in original condition
  • You cover return shipping costs (unless otherwise required by law)
  • A reasonable handling fee may be deducted.

5.3 Non-Returnable Items

The following items are not eligible for return unless defective:

  • Cut fabrics or made-to-order materials
  • Customised or special-order items
  • Goods that have been used, altered, or damaged.

5.4 Return Procedure

To request a return where applicable, contact:

Email: info@karodias.com
Address: 204 Albertina Sisulu Road, Johannesburg, GP, 2001, South Africa

Include your order number and details of the issue. We will provide further instructions.

5.5 Refunds

  • Approved refunds will be processed via the original payment method
  • Processing times depend on your payment provider

5.6 Shipping Costs

  • Original shipping fees are non-refundable unless required by law
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product

6. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with the security or functionality of the Services
  • Provide false or misleading information

7. Limitation of Liability

To the maximum extent permitted by law, Karodia’s Fabrics shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delays or failures outside our control

Nothing in this clause limits your rights under the Consumer Protection Act.

8. Privacy

Your use of the Services is also governed by our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of South Africa.

10. Contact Information

If you have any questions about these Terms, please contact us:

Email: info@karodias.com
Address: 204 Albertina Sisulu Road, Johannesburg, GP, 2001, South Africa

These Terms & Conditions incorporate our Return & Refund Policy and are designed to comply with applicable South African consumer protection laws while maintaining a strict no-returns approach where legally permissible.